The vast majority of us will serve in some type of leadership capacity. Many of us will lead companies or sales organizations, others will lead classrooms, community organizations, political groups or non profits. The most important leadership role we may ever experience is the role of parent and family leader. We must also focus on becoming a consistent leader of self. During a recent conversation with my friend Ross, he referred to me as a “CAREfrontational” business coach. I asked him what he meant and he replied “you are very direct in your communication, yet your compassion and understanding clearly shine through”. I liked his term CAREfrontational and promised Ross that I would incorporate it into my next article on leadership. Let’s take a closer look at two different leadership models…
CAREfrontational vs Confrontational Leadership.
Far too many leaders in their quest for significance, employ a confrontational, authoritarian style of leadership. Most confrontational leaders believe their approach produces results and garners respect. In reality, this approach is extremely polarizing within an organization and over time it tends to contribute to higher turnover rates and a decrease in productivity due largely to the volatile nature of the work environment. Some of the words commonly used to describe confrontational leadership include; argumentative, combative, contrary, volatile, quarrelsome, contentious, scrappy, authoritarian, unfair and dictatorial. Some of the feelings this type of leadership creates within the rank and file of an organization include; mistrust, fear, doubt, drama, self protection, concern, trepidation, anxiety and security. Confrontational leaders create a culture of ME vs you and “I am always right”!
The “CAREfrontational” leadership approach is focused on the organization as a whole. The CAREfrontational leadership model seeks to identify the strengths and weaknesses of each team member, understand their primary communication style and focuses on exploiting the strength and leveraging the weakness of each member of the team. This leadership style encourages delegation and prioritizes time management. The communication style of a CAREfrontational leader is explicit yet respectful and is designed to instruct not degrade. Words used to describe this leadership style include; team, health, welfare, maintenance, concern, interest, importance, provision, responsibility, collaboration, growth and trust. Some of the feelings this leadership style creates within the organization include; pride, integrity, belief, autonomy, freedom, creativity, expression, fulfillment and personal responsibility. Doesn’t this seem like a more inspiring and empowering WORK environment?
Which type of leadership model do you believe fosters a true sense of team? Which business environment might have a lower turnover rate? Which model encourages vision and collaboration? Which business environment is more authentic to the human spirit? Which environment would you prefer to work in?
The myth surrounding the CAREfrontaional leadership approach is that it is to “liberal” and doesn’t create a big enough gap between “leadership” and the “employee”. I disagree. The confrontational leadership approach has proven to be highly effective in the United States military where breaking our soldiers down and building them back up is essential for survival and success on the battlefield, however, the confrontational leadership approach is very INEFFECTIVE in today’s competitive business environment where INNOVATION tends to trump intimidation. Unhappy, stifled employees, simply transfer their talent to an environment that is more conducive to their personal and professional growth. The CAREfrontational leader understands that TEAMWORK MAKES THE DREAM WORK and they strive to create synergy as they grow and protect the financial interests or their organization.
THE BOTTOM LINE…
Over the past 20 years I have had the privilege to spend time around an array of very dynamic, highly effective, CEO’s and business leaders. One of the common traits inherent to each one of them is their ability to create a compelling vision and sell that vision to their entire organization. I refer to this as the “buy in”. The “buy in” is essential for creating massive results in any organization. Rather than take an authoritarian approach, CAREfrontational leaders take a much different approach. They seek out and hire “play makers” and are then willing to get out of their way and let them make plays. In the sports world, this philosophy has proven to be a successful formula for winning CHAMPIONSHIPS. Another significant trait found in CAREfrontational leaders is their ability to build, nurture and maintain influential networks. THE TAKEAWAY…A truly effective CEO or business leader is rarely the person who has the most impressive credentials but rather the person who carries the most influence. Our personal and professional circle of influence say’s more about who we have become professionally than our resume does. In the spirit of polarization, confrontational leaders tend to infuse their insatiable need for significance into the organizations and networks they belong to. On the other hand, CAREfrontational leaders understand the value of relationships and make building and nurturing them a top priority.
In my role as an executive coach, my clients hire me for one reason, they desire to become more effective leaders. I am not concerned about being popular, I care about my clients achieving the results they seek. Can I be direct? Yes. Do I care? Absolutely. Can I be extremely CAREfrontational, you bet! Do the majority of my clients respect me? I believe my authenticity shines through more often than not. I encourage each of you to take a closer look at your current leadership style and ask yourself if it is helping or hindering your organizational growth? Admittedly, this is a tough question to ask as our Ego has a significant investment in our current reality but it is a question that we must pose if we desire to be the amazing leader we are capable of becoming.